SmallBizGenius Analysis
FOCO, a retailer specializing in licensed sports and entertainment merchandise, receives mixed reviews. While many customers praise their responsive customer service and willingness to resolve issues, others report problems with order fulfillment, product quality, and returns.
Category Breakdown
Scores based on analysis of 276 recent reviews
Customer Service
8.5/10Many reviewers praise FOCO's customer service, highlighting the responsiveness and helpfulness of representatives. Specific employees like Julie and Breanna are frequently mentioned for their quick and effective problem-solving.
35 reviews mention thisProduct Quality
4.5/10A significant number of reviewers report issues with product quality, including damaged items, missing pieces, and poorly constructed products. Several customers mention receiving defective bobbleheads or BRXLZ sets with missing components.
22 reviews mention thisShipping & Delivery
5.0/10Shipping and delivery experiences are mixed, with some customers praising fast shipping while others report delays, incorrect deliveries, or items never arriving. Several reviewers mention orders being canceled without notice or explanation.
20 reviews mention thisReturns & Refunds
3.5/10Many customers express frustration with FOCO's return policy, particularly regarding final sale items and the cost of return shipping. Some reviewers claim the return policy is not clearly disclosed at the time of purchase.
15 reviews mention thisOrder Accuracy
4.0/10Several reviewers report receiving incorrect items or designs that differ from what they ordered. This includes receiving the wrong size, color, or entirely different products.
13 reviews mention thisBRXLZ Construction
6.0/10Reviews on BRXLZ (building block sets) are mixed; some find them challenging but enjoyable, while others struggle with small pieces, difficult instructions, and missing parts. Some reviewers note that the pieces don't fit together well.
7 reviews mention thisPros & Cons
What Customers Love
"Customer Service is highly responsive. Julie responded promptly within 24 hours of sending my email, which I sincerely appreciate."
"They are sending me the correct item and I don’t need to return the incorrect one."
"Shipping was EXTREMELY quick!"
"They have many great products from almost every sports teams."
"Nikki replied me very next day and matched the discount as good will. Couldn’t be so much happier"
Common Complaints
"I ordered a model to build and was missing lots of pieces."
"Ordered 3 bobbleheads from them and 2 of them were made defective."
"I was sent the incorrect item."
"I ordered items in October which were supposed to be delivered early December. However, after waiting (back ordered) I received text package was delivered but was not."
"I ordered a pair of shoes and went by the size guide and they are too small, contacted customer service and they said because they are LSU shoes none returnable."
Common Questions About Foco
Answers derived from customer review patterns
Is Foco legit and trustworthy?
FOCO appears to be a legitimate company selling licensed sports and entertainment merchandise, but customer reviews suggest caution is warranted. While many customers praise their responsive customer service and willingness to resolve issues, a significant number report problems with order fulfillment, product quality, and returns. The company's Trustpilot rating of 3.1/5 reflects this mixed sentiment. Customers considering purchasing from FOCO should carefully review the company's return policy and be prepared for potential issues with order accuracy and product quality.
Based on 45 reviewsDoes Foco have good customer service?
Many reviewers praise FOCO's customer service, highlighting the responsiveness and helpfulness of representatives like Julie and Breanna. Customers report that customer service is quick to respond to emails, often within 24-48 hours, and is willing to send replacement items or missing parts. However, some reviewers also mention difficulties reaching customer service or receiving delayed responses, indicating that the quality of customer service may be inconsistent.
Based on 35 reviewsIs Foco worth it for small business?
FOCO may be worth considering for small businesses seeking licensed sports and entertainment merchandise, but the potential risks should be carefully weighed. The company offers a wide selection of products and generally receives positive feedback for its customer service. However, the reported issues with product quality, order accuracy, and returns could create headaches for small businesses that rely on reliable vendors. Small businesses should carefully consider these factors and potentially test the company with a small order before making a large purchase.
Based on 20 reviewsWhat is Foco's return policy like?
FOCO's return policy appears to be a point of contention for many customers. Several reviewers express frustration with the company's policy, particularly regarding final sale items and the fact that customers are responsible for paying return shipping costs. Some customers also claim that the return policy is not clearly disclosed at the time of purchase. Customers should carefully review the company's return policy before making a purchase to avoid potential disappointment.
Based on 15 reviewsWhy do customers complain about missing pieces in Foco BRXLZ sets?
A recurring complaint among FOCO customers is that their BRXLZ building block sets often arrive with missing pieces. This issue is mentioned in numerous reviews, with customers expressing frustration over being unable to complete their models due to the missing components. While FOCO customer service often offers to send replacement pieces, the initial inconvenience and delay caused by the missing parts can be a significant drawback for customers.
Based on 10 reviewsLooking for Something Different?
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